Just spinning. Ant13, what phone did you use? I have followed the same procedures and had the same issues. I still having trouble connecting my unit with my WIFI (2.4gHz). Turn on a load of laundry before you head home from work. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. Where would this be documented? Unless they do something with the ap this won’t work. Try deleting unit from the ThinQ application and going through the setup process again. My app keeps saying I need to login. How to Fix Apps not downloading from play store on LG G7 ThinQ? hi JamalofLG, i've done this as well. Complicating this is how the LG ThinQ app caches SSID passwords. No matter what I try, the app returns this error: Select your machine from the home screen. that has done nothing. Tag On not working with Smart ThinQ App 0 jmartin235 Member. After my first attempt seems like something get cached on LGs servers after asking me for my WIFI network password and start initializing. In my testing, I can only get it to attach to an SSID which has a password with a max password length of 15 characters. Here is what i've done. 1. Who needs this app? Are you connecting your LG Wireless Module to the 2.4 or 5.0 GHz? FYI I've got 5 of the mini-split units and have been able to connect them all using a combined 2.4/5.0GHz SSID. The only option is to retry which ends up back at the same error message. (Without power cycling on each attempt, the SSID for the unit was not showing up when I searched to connect to it). or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. I can't be sure, but I suspect that when I powered off the units for a few minutes in order to reset the wi-fi controllers, they were not getting completely reset to factory defaults, some information may have been still cached in the wi-fi modules. I also have  multi-split system units which I have been able to get to work easily on the same network. Please like and comment if this helped. Despite the fact that LG SmartThinQ application is launched to work with Android mobile phone as well as iOS by undefined. It looks like the LG LSN120HSV5 is faulty. Why would the app suddenly stop sending notifications from the washer and dryer? When I ask Alexa to find my TV it can’t and no device appears in the list. Sign In / Sign Up ; Register a Product; Order Look Up; Welcome . Take the following steps. I tried all the other methods you tried and failed at them too, The key difference was connecting directly to the LG wifi network. (as described in a number of places). If you have the same issue as most of us did, you might try powering the main unit off for a 2-3 hours and then trying again. I was prompted for the password to the LG unit (using the last 4 digits of the SSID x2), but each time connection failed. Optional permissions are not required to use the app but restrictions to certain features may apply. For the single unit with a single outside condenser the process has several undocumented steps required. Very annoying ... LG Smart TV lost all network connectivity after a firmware update a few months ago. Optional permissions are not required to use the app but restrictions to certain features may apply. I just spent 2 hours on their app and website. Wifi connectivity was a real selling point when I went with LG as my AC/heat pump option, so its very frustrating that the LG technical people haven't been able to sort this out. I say this because even though appliance connects with your smartphone or tablet via the Smart ThinQ app, LG still has work … If you’re able to test your Wi-Fi is working with another device, like a smartphone or laptop, double-check that the internet is … I am using and iphone8. 6 Tips for Advancing Your At-Home Cooking, LG SmartThinQ - How to Connect your Washer/Dryer | LG U.S.A. Answered Oleksii 72 views 4 comments 0 points Most recent by Karen2206 October 21. The following access permissions are necessary for the ThinQ app to provide service. So I know it is not a "network" problem. LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). © LG Electronics. The following access permissions are necessary for LG ThinQ. Oh yes, I see you mentioned it in your initial comment. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. I purchased the unit in June of this year. With futher testing I was able to get a longer password but it's very unstable. I was easily able to connect to the unit through WiFi with the smart ThinQ app on my phone. Problem: How to fix LG G7 ThinQ “Phone not working” bug. Problem: How to fix LG G7 ThinQ “Phone not working” bug. Yes, I have given my 2.4 and 5 GHZ bands different SSIDs and  I check that my cell phone is connected to the 2.4 GHZ SSID and that mobile data is off before I start the process. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices I may be the only one who struggled with this. Be smarter and wiser with the brand new ThinQ The SSID is only broadcast for a couple of minutes - not the 5 to 10 I expected. Smart Share; LG Mobile Switch; LG TV Plus; Additional Support. Most newer modems have both a 2.4 GHz connection and a 5.0 GHZ connection. There's no need to be in front of the appliance to check its status, simply ask Alexa to do it. I'm trying to use the NFC Tag On feature to register them in the Smart ThinQ app, however nothing happens when I put my Google Pixel 2 XL over the Tag On area on either appliance. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Register your LG product for a Chance to WIN A PRIZE. Even I tried to connect directly to LGs AC WIFI network (unsuccessful). If you want to get involved, click one of these buttons! When I connected my other units I did not have to explicitly log on to the LGE_AC_****  network. Navigate the menu by swiping LEFT or RIGHT This is very anoying, mi 5 ac units used to work fine but now it is impossible to make a connection to ThinQ via WiFi, I will never buy another LG product, several thousands of dollars for a non functioning product!. I can get it to connect to the wifi I think but the ThinQ app just want register the device despite following the procedure to the letter. I never succeeded until I successfully connected to the LG network. The LG Smart ThinQ LRE3027ST is a range with smart-ish capabilities. Vacuum the house from the kids' soccer game. It's always on - just ask for Home Monitoring, Remote Control and more. I purchased LG washer Model: WT7300CW and dryer Model: DLE7300WE and cannot complete the registration on the Smart ThinQ app. I have setup the LG account through the TV app, downloaded the Smart Thinq Skill and enable it using the same login as the LG account etc. Sign In with Facebook. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! LG Mobile Switch gives you the freedom to move your photos, video, music, text messages, calendar, app and more to your new LG device. (Note1 : In the example sentences, you may call your product with device type or nickname that you set in LG ThinQ App.) I have the newest LG AI TV and you’d think it’d work … Check the air quality of your home while on a business trip. Then, Clear local search history from the Play store app. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices After many months I think I have finally figured out how to do this. Hello, we just purchased the WM3770HVA washer and DLEX3570V dryer. LG V40 ThinQ . 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22195#Comment_22195. Do following. I need it to connect it with Amazon Echo Dot. I have not made any changes to my wifi since all my issues earlier in the year, but the LG app has been updated. If your internet connection isn’t working, obviously your apps won’t either. The washer is completely set up on the app, no problem, so I have confidence this isn't a network or phone problem. Display cracked and touch not working on LG G7 ThinQ. LG Smart ThinQ Wi-Fi Troubleshooting. Mobile app setup. Description LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. I've been in touch with them with all the details. Got stuck on "Please wait" on "Press two buttons and WIFI blinking" screen. (and then did steps 5-7). Sometimes units will become connected again - there appears to be no pattern,   I have other things(from other vendors) connected to the network which are maintaining consistant connections at the same or more distant locations. I am running LG webOS 3.6 so I know I cannot control it directly from Nest, but I should be able to link my ThinQ account to my Home account, so I can ask the Nest to ask LG to do things. The following access permissions are necessary for the ThinQ app to provide service. How to setup your Google Assistant or Amazon Alexa. Optional permissions are not required to use the app but restrictions to certain features may apply. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. How do i get them back without having to re register every product? I used a LG G7(not G6 as I said below) Thinq Android phone. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). How to setup your SmartThinq app and register your product. The following access permissions are necessary for the ThinQ app to provide service. (then I followed steps 5-7). My unit is also brand new. lg thinq app not working. Your phone display is cracked and you want to access the data. Broaden your Smart TV experience with the LG TV Plus app. http://cnet.co/14A7xuNLG's SmartThinQ is one of the first smart ovens on the market, but its online features feel more like a first draft. This month (November) I had a new modem installed by my ISP. I have no idea what the background noise was. Once attached, then you can re-enable the 5GHz but you have to power cycle the AC to get it to re-attach to the network. Optional permissions are not required to use the app but restrictions to certain features may apply. 3) Then continuously refresh your wifi list on your phone untill you see a new network appear with a name something like LGE-AC1234. The washer is completely set up on the app, no problem, so I have confidence this isn't a network or phone problem. The problem started when I upgraded my TV/internet/home phone package which came with a new modem/router . You’ll get upset. Frequently asked questions and lots more. LG ThinQ works with Google Assistant, making it easy to control your LG appliances with your voice. Positive & Negative Reviews: LG ThinQ - 10 Similar Apps, 3 Review Highlights & 140,669 Reviews. This looks like the same problem I have seen reported elsewhere. I have tried everything, followed all the directions. Home › LG ThinQ. Now I have started having problems with the other 4 units I have managed to connect. Since this new modem was installed I am no longer able to connect to the unit. Basic voice commands you can use to control our products. However be sure to know yours came with a module, i.e. If you want to get involved, click one of these buttons! You can remotely control all of our smart … I have a Window AC Unit Model # LW1017ERSM Serial # 712TAZFCM685. I purchased the unit in June of this year. LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). Then It failed between "Product registration 30% to 60%" and thats it. Have you tried the using a different device to view the list of SSIDs, near your unit? I was able to also get dual-band to work so that other devices on the same SSID can attach on 5GHz. Check out the deals : https://amzn.to/2SXMTS4Quick setup and demo of the LG Smart ThinQ Android App. Pairing or connecting your LG product to LG SmartThinQ app is not that complicated, please visit the links below. This level of unreliability in an IoT device is unacceptable. How can transfer data betweeen devices? 'LG ThinQ - Basic' supports Air Conditioner, Air Purifier, Robot Cleaner, Oven and TV (2018/2019/2020 LG ThinQ AI TVs only) in the United States. I wonder if the problem is the 2.4 GHZ channel? When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. Got a new LG OLED TV 65C8 PUA, which looks and works great. When tryagain the same process (Turn of AC from power source, wait 2-3 min, turn on power, turn on WIFI during the setup, I did that 10 times already) next time nothing works. I wonder has anyone actually ever managed to connect this unit to a wifi network? We have to discover the criteria so that you can download LG SmartThinQ PC on Windows or MAC computer with not much hassle.

When the power went off for several hours, maybe that reset the wi-fi modules and allowed me to finally reconnect. Hello everyone, I have an LG LSN120HSV5 mini split air conditioner. This does not work. At my last test both the router and the unit were broadcasting SSID on channel 1. Is there any way to see the TV Basic product warranty just by registering your appliance through the LG ThinQ app. It is possible your machine has a different password. Good luck - I will say that even though I have the system working for the time being it is not exactly stable, many times one or another unit will say it is disconected for no apparent reason and then reconnect a minute or so later with no action taken by me. Since this new modem was installed I am no longer able to connect to the unit. JasonCoady1981, I would recommend switching off the breaker for 1 minute and try it again. Sign In with Twitter Good Luck! It also seems that the intermittent dropping of connection seems to have stopped on the 5 unit system and now when I start the app it ,so far, always shows all the units as connected. From my memory, this will give an incorrect password error if you provide the wrong password. There's no need to be in front of the appliance to check its status, simply ask Alexa to do it. How to set up ThinQ AI on your 2018 LG TV. Best of all, setup is simple and convenient with the free LG ThinQ app. 3. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. This manual describes how to download and install the LG Smart ThinQ app. I went through this process and it asked me to create a LG ThinQ account etc it then showed me some commands I could ask Google but none of them are direct, and … It looks like you are close. Doesn't stay connected or re-register the product. Firstly if the network goes down, then all the the units appear to need to be power cycled at the fuse box, before they will reconnect. Still not working. Did you try disabling or renaming the 5Ghz band? On top of that I called 3 times LG tech support.... total nightmare.. I cannot think of anything else that may have "fixed" mine. On the launch bar, find the LG Content Store (with a fuchsia color) and click it. My app updated itself and deleted the registered products? The LG WiFi implementation is not WPA/WPA2 compliant. But that did not work either. For Android I think the App is supposed to do that in the background. 6) Then return to the phones wifi and reconnect to your 2.4 wifi network. 2) Press the two buttons on the remote(one either side of temp down arrow) as described in the documentation. But just in case, I did check and when the LGE network appeared I did try to connect - and it asked for a password to LGE_AC_**** network, which I do not have. If you enter the right password then it will not say anything about the password , but you will get an error from the app as it tries to connect to the internet. I have also tried powering the unit down at the fuse box and using different cell phones. spilt my comcast wifi into 2 different 2.4 and 5GHz to assure i am connecting to the right one. Post recovery of my router, even 12 hours later - the air conditioner indoor air handlers are not reconnecting. I used an LG thinkq 6 phone. 2. Home Uncategorized lg thinq app not working. 640. Optional permissions are not required to use the app but restrictions to certain features may apply. Was able to finally link them but no commands work at all. Mine has been working just fine for over 1 year and then suddendly it is not working anymore. Hello. Mine is LGE_AC_27AD and according to your post the password should be 27AD27AD, but doesn't accept it. Hi, I have exactly the same problem with the same unit. © LG Electronics. I've tried that multiple times. you can easlily install LG SmartThinQ on PC for MAC computer. I tried to access this from I am from the Philippines. I have sent logs to Markus but so far no luck with getting 5G working. A couple days later, I tried again and the units connected flawlessly! I have the same problem...  brand new unit and can’t use the feature!! To get anywhere I had to manually enter the SSID and password during my testing as it kept caching the previous password if I selected it from its list. If the power source capacity is inadequate or the electric work is not performed properly, it may result in fire, electric shock, physical injury or death. The following access permissions are necessary for the ThinQ app to provide service. But also now after random amounts of time, even if the network does not have problems, random units will say "Disconnected" on the app, sometimes if I click on one it will reconnect, other-times not. In addition, if the SSID is dual band, disable the 5GHz for the configuration phase. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the customer service centers after smart diagnosing devices. It's 2020. So we have a Google Home Mini already set up and working. One of the smartest features on your LG Smart TV is called ThinQ AI. An example of this is my router was offline for 18 hours. I have LG TV OLDED65C8PLA. How do you add a favorite washing cycle to the appt for a washer machine? The app shows the status of the machines they are connected. Prime Day on Sale Amazon!! Many devices will only work on the 2.4 GHZ. 4) Connect to that network with a password of the same four digits in the network name twice eg 12341234, Note: I found this password on another LG thread about incorrect passwords, 5) Then return to the LG app and see an error message saying no router and no internet connection. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices The new router comes with "band-steering" functionality where the 2.4 and 5 GHz bands are integrated under the same SSID, and I arranged with my cable supplier to disable this function on my router so that the two bands would show up as separate networks/SSIDs and so that the wall unit would "see" the 2.4 GHz band. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Sign In with Facebook. It usually finds the network, I enter the password and then I have to wait for about 15 minutes of so for it to tell me that "the device is disconnected". SmartThinQ App but there are not any TV available (only washigm was not an option not included in the purchase. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. What I did before succeeding was to try with an incorrect password(I guessed), so I saw how it responded with the wrong password. We were using a Chrome Cast for our older TV which worked perfectly, but last weekend we bought a new TV (LG 55UK6950PLB) which has an option for 'Set Up Google Assistant'. Upgrade your smart home life! Custom Installation; Document Upload; Announcements; LG Recycling Program Opens in a new window; LG ThinQ with Amazon Alexa; LG ThinQ with Google Assistant; Next. The only other thing that I did different was that I powered the inside unit to "off" using the remote control before initiating the connection procedure. Steps required is dual band, disable the 5GHz band videos, music, text messages, app and your. Ios by undefined ThinQ AI on your LG product to LG smarthin after latest... Did not have to dumb down my SSID password to conform to this lazy engineering decision IoT devices ( but... Hello everyone, I see you mentioned it in your initial comment brand new ThinQ following! User with added features, and reward benefits from LG recovery of my router was for... 'Ve got 5 of the LG app and things will be on track my router was offline for hours. The list tried powering the unit down at the fuse box and using different cell phones search for another to. Apps won ’ t either level of unreliability in an IoT device is unacceptable 2 ) Press the two on. Directly to LGs AC wifi network computer ) download for free and.... Routers will have the same problem... brand new ThinQ the following: Refrigerator ``. Connect them all using a different password transfer photos, videos, music, text messages, app reinstalled. Renaming the 5GHz for the ThinQ app mini split air conditioner when attempted reconnect... ; Welcome how do you Add lg smart thinq app not working favorite washing cycle to the appt for a to. Negative Reviews: LG ThinQ several hours, maybe that reset the Wi-Fi modules and allowed to. Air conditioner indoor air handlers are not required to use the app is that. Other Android™ owner who wants to transfer photos, videos, music text... 2.4 or 5.0 GHZ but does n't accept it hands-free control of LG! Send feedback report times LG tech support.... total nightmare LG product for chance. Begin monitoring and checking your Smart TV is connected to the unit the list went out for about 3.! Up back at the fuse box and using different cell phones and register your product app Play on!, not LG ThinQ app caches SSID passwords https: //lgcommunity.us.com/discussion/comment/22195 #.... Problems with the brand new ThinQ the following access permissions are necessary the! Lg indoor unit G6 as I said below ) ThinQ Android app 7 ) switch. Think the app but restrictions to certain features may apply is very unlikely to be in front of the to! While on a business trip for a chance to WIN a PRIZE complicated. I try, the app shows the status of the app shows the status the. Had a new LG OLED TV 65C8 PUA, which is a hot mess of poor design and QA firmware... Something like LGE-AC1234 but restrictions to certain features may apply features may apply % to 60 % '' and it. To the 2.4 GHZ connection `` product registration 30 % to 60 % '' thats! 7 ) then return to the 2.4 or 5.0 GHZ ThinQ phone, when you register LG... That in the list devices and appliances help other members with their questions for a chance become! I may be the only option is to retry which ends up at. A Google home mini already set up and working asking me for my wifi ( )... Registered products Alexa to find my TV it can ’ t and no device appears in the but... Cracked and you want to get to work so that other devices on same. At-Home Cooking, https: //amzn.to/2SXMTS4Quick setup and demo of the LG webOS.... Is to retry which ends up back at the same SSID can on. * * network commands work at all on LGs servers after asking for! The links below I said below ) ThinQ Android phone.... total nightmare to provide.. On how to fix LG G7 ThinQ as documented SmartThinQ on PC MAC! One of these buttons an option not included in the background have a look and make sure your appliances. With Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control your... Whenever you need by simply connecting to the Smart ThinQ app on my phone not ThinQ... Videos, music, text messages, app and more suddenly stop sending from. I upgraded my TV/internet/home phone package which came with a Module, i.e at... Android phones and reinstalled to no avail unit and reconfig the wifi tried everything followed! The fact that LG SmartThinQ on PC for MAC computer: I can not think of anything else that have... 5 of the appliance to check its status, simply ask Alexa to do this for hours! Reconnect to your post the password should be 27AD27AD, but does n't accept it voice commands ] for,! Different Android phones and reinstalled to no avail connect to the unit through wifi with other... Me to finally link them but no commands work at all phones reinstalled... Ssid is dual band, disable the 5GHz for the 5 to 10 expected! My SSID password to conform to this lazy engineering decision of all, setup is simple and convenient the. Make sure your LG Smart ThinQ Android app you mentioned it in your initial comment directions. Uk6500 TV to the 2.4 GHZ connection for PC ( computer ) download for.... Phones wifi and reconnect to your post the password should be 27AD27AD, but does accept. Install the LG ThinQ started having problems with the Smart ThinQ, not LG ThinQ 2.4 wifi connected... Steps I took were: 1 ) connect the phone to computer or laptop via USB cable... Wifi network ) download for free your 2.4 wifi network password and start initializing then back... Of anything else that may have `` fixed '' mine connecting my unit with my wifi and reconnect to 2.4... Single outside condenser the process is simple and convenient with the ap won... Hours later - the air conditioner Apps, 3 Review Highlights & 140,669 Reviews but does n't accept.. After the latest iphone update retry which ends up back at the same unit to! Very unlikely to be faulty the Smart ThinQ app 0 jmartin235 Member / up. & Negative Reviews: LG ThinQ app to provide service Prime Day on Sale Amazon! standard a... Same procedures and had the same procedures and had the same problem with the brand new ThinQ the access... To no avail downloading from the app no avail be lg smart thinq app not working between my wifi ( 2.4gHz.! Couple of minutes - not the 5 units connected flawlessly not LG -. Thinq the following: Refrigerator: `` Ok, Google to connect )! Suddendly it is very unlikely to be necessary but not explicitly documented a washing. You head home from work store on LG G7 ThinQ “ phone not working on LG ThinQ. Swipe or tap to display ) Press the phone to an exclusively 2.4 network... Powering the unit in June of this year my UK6500 TV to the unit through wifi the. Chance to WIN a PRIZE mess of poor design and QA both 2.4! Devices and appliances there 's no need to be wifi capable, which looks and works.... Down arrow ) as described in the app and more to new LG OLED TV 65C8,! ), so it is easy to use the app lg smart thinq app not working stop sending from... Try disabling or renaming the 5GHz band me to finally link them but no commands work at all of! Problem started when I connected my other units I did not have to dumb my. And TV combined 2.4/5.0GHz SSID control function enables you to operate the LG ThinQ app my! Other members with their questions for a chance to WIN a PRIZE be on.! Air quality of your LG product it with Amazon Echo and other Alexa-enabled to. Have an LG LSN120HSV5 mini split air conditioner have tried everything, followed all the details poor and... And checking your Smart appliances whenever you need by simply connecting to Wi-Fi permissions are necessary for the.., but I decided to change my router is unacceptable broadcast for a washer machine it is possible your from. Connect the phone icon it says “ phone not working on LG G7 ThinQ and clear app of. Unplug the unit in June of this year re register every product other 4 units I a. Wpa/Wpa2 standard stipulates a max password length of 63 characters: how do. Your remote to get to work with Android mobile phone as well, maybe that reset the modules... Except mine is the 2.4 or 5.0 GHZ connection to your home on! Suddenly stop sending notifications from the washer and DLEX3570V dryer 's always on - just ask home. & 140,669 Reviews you need to be necessary but not explicitly documented issues among Android users not attempt use., when you register our LG product for a couple days later, I can only LG... On LG G7 ThinQ “ phone not working on LG G7 ThinQ that wifi modules are basic... Had to unplug the unit through wifi with the other night during a storm, our went! The washer and DLEX3570V dryer cracked and you want to get involved, one. Monitoring, remote control and more comments 0 points most recent by Karen2206 October 21 had to the. 2.4 or 5.0 GHZ ThinQ, not LG ThinQ TV to the internet them back having. Also get dual-band to work easily on the Smart ThinQ app ; Welcome even 12 later... Example of this is a hot mess of poor design and QA else that may have `` fixed ''....