Universal's Attraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS), although AAP still uses a paper system, whereas DAS has gone digital. Be aware that the AAP is a return-time pass and is not necessarily meant for immediate entry on the rides. You may, however, experience any attraction with a wait time of less than 30 minutes without losing your current reservation. Universal Orlando Resort Guide for Rider Safety and Accessibility, How to use the Attractions Assistance Pass, Hagrid’s Magical Creatures Motorbike Adventure, Universal Guide for Rider Safety and Accessibility, Harry Potter and the Escape from Gringotts, Race Through New York Starring Jimmy Fallon, The High in the Sky Seuss Trolley Train Ride, Best day of the week to visit Universal Studios Florida, Islands of Adventure, and Volcano Bay, Best time of the year to visit Universal Orlando Resort, Dining reservations at Universal Orlando – complete guide. We have written this section for guests who are handicapped or will be with folks who have special needs desiring to visit Universal Studios theme park, Islands of Adventure or City Walk. (Just remember to stow the lanyard pocket in your shirt or top before riding coasters or other rough rides!). The party heads to the attraction of choice and gives the placard to the attendant. We’ve created this guide so that these guests and their families can enjoy their time Most parks now offer help and alternative ways to experience the fun that many others take for granted, and Universal Orlando is no exception. Due to increased demand while we limit attendance as part of our enhanced procedures, parks may reach capacity Saturdays and holidays in December. This page was last updated on. If you or a family member require assistance for a disability or special need, head to Guest Services, which is located to the right once you’re through the turnstiles at either Universal Studios Florida or Islands of Adventure. Attraction queues are wheelchair accessible, and queues have been adjusted to meet or exceed ADA standards. Some attractions load guests from both sides of a ride vehicle. Unless you have received prior written authorization from us, you may not copy, redistribute, publish, sell, or otherwise make the original contents of this website available to third parties. Join our free email newsletter for access to the latest news, tips, and exclusive content only available to subscribers. 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You can obtain them at Guest Relations as you enter the park. The problem we have encountered with the AAP is on really crowded days at Universal Orlando when the wait times for most rides is more than thirty minutes. Mario Kart revealed, VelociCoaster’s walls come down, and the best Universal Partner Hotels: Your weekly theme-park recap (Nov. 23-30, 2020), Mario Kart and Yoshi’s Adventure REVEALED, Universal Snapshot: Complete overview of everything that is happening RIGHT NOW across Universal Orlando Resort, FREE 12-month Universal Orlando crowd calendar with park hours & special events. Entrances to shows will be marked with universal “handicapped/disabled” signs – use these if you can’t climb or descend stairs. If the posted wait time is less than 30 minutes, you will be directed to an alternative entrance/queue which is usually the Express Pass line. Universal offers the Universal Orlando Resort Guide for Rider Safety and Accessibility for all guests to become familiar with attraction restrictions and requirements that are necessary for riding, as well as certain ride elements that not everyone may be able to enjoy (e.g., those who are prone to motion sickness). Back of Universal's Attraction Assistance Pass. Present your AAP to the greeter at the attraction that you would like to experience. Once it is your time to return, present your AAP to the team member at the ride, and you will be directed to the alternative-queue entrance. 3 BIG reasons why I love Universal Orlando, 10 most intense rides at Universal Orlando, 10 steps to enjoy your summer vacation at Universal, 10 things to do at Universal (besides visiting the parks), 11 future attractions coming to Universal in 2017 and beyond. ), or rest, shop, or enjoy a show for 45 minutes. The disability passes are really made for people that can’t be in a line. Universal Orlando Attraction Assistance Pass 101 If you’re planning a trip to Universal Orlando and you or someone in your party requires special needs assistance, then the Universal Orlando Attraction Assistance Pass, also known as AAP, is exactly what you’re looking for. It is usually only given when it has been demonstrated that the AAP does not work for guests with certain disabilities, typically cognition challenges or certain autistic sensory issues. Additionally, other accommodations may be available as determined by Universal’s Guest Services. Universal Orlando About us Inside Universal is a website dedicated to covering Universal Parks & Resorts – specifically Universal Studios Hollywood and Universal Orlando – with a team of editors dedicated to covering the parks with a fact-based, non-sensationalist driven perspective aimed at educating and informing our readers. The pass gets you a return time if the wait is longer than 30 mins and if it’s 30 or less you go right into the Express line. If you have purchased Express Passes or are staying at one of the Universal Orlando hotels that offer them as a perk in lieu of a disability pass, you will also need to request a Virtual Line reservation to nab a spot at Hagrid’s Magical Creatures Motorbike Adventure, Pteranodon Flyers, or The Bourne Stuntacular (since they don’t accept Express). Please let us know by posting in our. After you have experienced the attraction, you may use your Attraction Assistance Pass to obtain a return time at another ride. Universal also has an ADA Information page on its website with additional information. Whether you have a temporary need for a wheelchair or a regular need for vision or hearing assistance, you can enjoy just about everything that Universal has to … Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities is available for loan in large print and embossed in Braille at the Guest Services lobbies at Universal Studios Florida and Universal's Islands of Adventure. Keep your Attraction Assistance Pass handy, because you will need to show it to the team member at the entrance of each attraction. Universal Orlando Resort From high-speed attractions to energetic live shows to large walk-around characters, many of the entertainment offerings at Universal Orlando Resort’s theme parks may provide challenges to guests with certain cognitive disabilities. Wheras the one for permanent disabilies, aswell as the Universal AAP,includes your family party. Ramps are built at the recommended incline, and there are courtesy manual wheelchairs available for use by ECV riders (or for those using canes, walkers, crutches, or other mobility aids who need assistance in the queues). Prize must be redeemed by December 31, 2021. For the next 45 minutes, we walked around the park trying to find another ride less than a 30 minute wait time. We utilize cookies to ensure that we provide you the best experience on our website. You can get them at Guest Relations as you enter the park. Once again, to contact Universal in advance with any questions or concerns, you can use this online form or dial 407-224-4233 (option 5). Travelug family39. Theme Park Services for Guests With Special Needs in Orlando. Answer 1 of 7: Question on who qualifies and what I need to bring with me My mom is going with us in March . (Again, the use of stroller in this guide only refers to those who have received the “stroller as a wheelchair” designation from Guest Services.). I will be getting her a wheel chair . There is also a pass called the Express Guest Assistance Pass, or Express GAP, for use at the two theme parks. This card contains a bar code for scanning at the rides and folds to fit into the pocket of a lanyard. In a post-coronavirus world, Universal has worked to make waiting in line as minimal as possible in order to help facilitate social distancing. Universal Orlando disability assistance I told Carolyne about Universal’s Attraction Assistance and Guest Assistance Passes and said that it would be a good idea for her to make that request. Universal Studios Florida: No Disabled Veteran Discounts and Expensive - See 39,729 traveler reviews, 27,888 candid photos, and great deals for Orlando, FL, at Tripadvisor. How many days to spend at Universal Orlando? Universal Orlando™ is also home to Universal CityWalk™, where the best in casual and fine dining, live music, movies, shopping and the phenomenal Blue Man Group show await. Universal's attraction assistance pass (AAP) Universal Orlando provides an assistance passes for people with disabilities. This is information about the Attraction Assistance Pass at Universal Orlando. Contact should be made within 30 days of your arrival date, either by phone (407- 224-4233, option 5, or toll free at 877-589-4783) or by using this Contact Us link. This is the pass given to people who have a disability or medical condition that makes waiting in … All other rides, meanwhile, will still take advantage of the pass. Once you have reached your return time (remember that you can have two simultaneously), present your virtual reservation along with your AAP to the team member at the attraction’s entrance. If your special-needs child uses a stroller, make sure you request documentation in Guest Services to use the stroller as a “wheelchair” in the parks, which will allow you to take your stroller into the queues wherever they are accessible to wheelchairs. Note: the disability pass program described below is specifically intended for guests – or their families – who are visiting Universal with intellectual and select physical and learning disabilities. Universal’s Volcano Bay is closed for the season and will reopen on or before March 1, 2021. Enter for a chance to win a 3-night hotel stay and theme park tickets to Universal Orlando Resort! Both wheelchairs and ECVs are available to rent, and all Universal parks, CityWalk, restaurants, restrooms, and hotels are wheelchair and/or ECV accessible, with elevators or ramps typically available wherever there are stairs. (And, now, with Virtual Lines becoming more prevalent post-COVID, the pass’s handling at the two theme parks has become a bit closer to that of the water park’s. This guide not only covers those with disabilities but also provides information on height restrictions, restraint systems, and other topics that may be of use to visitors. We’ll get into all the specifics as we go along, but it’s important to make note of this, generally, up top. Since these passes will have to be shown often, they were designed to fit in the convenient and easy-to-use standard plastic pockets of Universal lanyards that are worn by many guests. Very! Many rides, shows, attractions, escalators and parking structures are designed to comfortably accommodate guests in wheelchairs and other disabilities. However, the passes are different at each park, in both appearance and how they can be used. If your physical disability can be accommodated by renting a wheelchair or ECV (scooter), you are most likely not eligible for a disability pass. If your chosen ride employs a Virtual Line, you will need to use the Universal Orlando app to acquire a return time, just like (the new) normal. 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